If your seller hasn't resolved a problem with your order, here's how to open a dispute.
Step 1: Contact Your Seller First
Before opening a dispute, message your seller in Live Chat and give them the opportunity to resolve it.
Step 2: Wait for the Guaranteed Delivery Time to Pass
The Open Dispute button on your order page only becomes clickable once your order's Guaranteed Delivery Time countdown reaches 00:00.
Step 3: Click Open Dispute
A "Why Are You Disputing This Order?" window will appear.
Step 4: Select a Reason and Add Details
Choose the option that best describes your issue:
Guaranteed delivery time is overdue
Seller claims goods were delivered, but the order was not received
Cannot claim purchase due to in-game issues
Order is not as described
Seller is unresponsive
I have another issue
Add any additional context in the Share Details box.
Step 5: Submit Your Dispute
Click Dispute Order to submit. Your order status will change to Dispute Raised.
Step 6: Share Evidence in Live Chat
Send any supporting evidence — screenshots are the most helpful — in your order's Live Chat so the A4G team can review it. Keep all communication there so your case stays on record. See What Evidence Should I Provide?
Important: You can open a dispute at any point during the 14-Day Buyer Protection Period, once your Guaranteed Delivery Time has passed. Reports made after the 14-day period may still be reviewed, but outcomes aren't guaranteed. See What Happens After the 14-Day Protection Period?
Need More Help?
Contact A4G Support at [email protected].