If a buyer has a problem with your order, your order's Live Chat is where you resolve it.
Step 1: Check Your Order
Go to Orders in your seller menu and open the order in question.
Step 2: Respond to the Buyer
Reply in Live Chat as quickly as you can. Common issues include incorrect account details, login problems, or a product that doesn't match the listing.
Step 3: Resolve the Issue
Where appropriate — for example, an eligible account issue — you may resolve it by providing a replacement account. See Providing a Replacement Account.
Important: As a seller, you're the first party responsible for resolving a buyer's issue. If it isn't resolved and the buyer's Guaranteed Delivery Time has passed, they can open a dispute — see What Happens When A4G Support Reviews a Case?
Important — Stay Secure: Always communicate and handle orders directly through All4Gamers. Never ask a buyer to send currency or items back to you after an order has been delivered.
Need More Help?
Contact A4G Support at [email protected].