If a buyer reports an eligible issue with an account you sold — for example, incorrect details or a login problem — you may be able to resolve it by providing a replacement.
Step 1: Confirm the Issue
Review what the buyer reported in Live Chat.
Step 2: Provide a Working Replacement
Send the buyer working account details for a replacement through Live Chat.
Important: As the seller, you're the first party responsible for providing a replacement when one is the appropriate resolution. A4G Support may step in and review the case if the issue isn't resolved.
If You Can't Provide a Replacement
If you're unable to resolve the issue, the buyer may open a dispute, and A4G Support will review the case. Depending on the outcome, the buyer may receive A4G Credits.
Need More Help?
Contact A4G Support at [email protected].