If you open a dispute on your order, the A4G team may need evidence to help review your case.
How to Share Evidence
Send your evidence directly in your order's Live Chat. Screenshots are the most helpful — you can attach them using the paperclip icon next to the message box.
What Counts as Evidence
Evidence may include screenshots showing that:
The product doesn't match its description.
The account details you received are incorrect.
You're getting an error when trying to log in.
Another issue relevant to your order has occurred.
Tips for Clear Evidence
Make sure your screenshots clearly show the problem.
Include any relevant error messages.
Keep all communication in your order's Live Chat — it stays on record and is reviewed as part of your case.
Important: Keep everything in Live Chat rather than other channels, so the A4G team has the full picture when reviewing your dispute.
Need More Help?
Contact A4G Support at [email protected].